PICKLE SENSEI SUPPORT
Last updated: September 11, 2026

Pickle Sensei is supported by Raunak Gengiti.

CONTACT

For account access, purchases, technical problems, privacy requests, or other
questions, email picklesenseidev@gmail.com.

Please include the app version shown in Settings and a short description of
what happened. Do not email passwords, Apple or Google sign in codes, payment
card details, or private court videos.


ACCOUNT ACCESS

Pickle Sensei uses Sign in with Apple or Sign in with Google. It does not use
a separate Pickle Sensei password. If sign in fails, confirm that the device
has internet access and that the selected provider account is available on
the device, then try again.

The name you enter in onboarding is required for account personalization.
Use a preferred name or nickname; it does not need to be your legal name.
Settings → Player shows this name. Manage account shows the display name
from Apple or Google, if provided, which may be different.


PURCHASES

Open Settings, then Membership, to view access or restore purchases. Purchases
and refunds are processed by Apple. A subscription must be managed or canceled
in Apple Account settings. Deleting the app or deleting a Pickle Sensei account
does not cancel an Apple subscription.


CAMERA AND ANALYSIS

For live analysis, allow camera access, place the iPhone in portrait at about
waist height, tap record, step into the guide, and perform one pickleball
stroke. The player should remain visible from head to feet. The reviewer may
tap Stop and Analyze after the stroke. If the app cannot validate the movement,
it explains that no score was produced and a free rating is not used.

For an existing clip, open Coach, choose Import Video, and select a short video
that clearly shows one player performing one stroke.

Camera video and body pose processing stay on the device. Raw court video is
not uploaded to Pickle Sensei servers.


PRIVACY CHOICES AND ACCOUNT DELETION

To permanently delete a synced account, open Settings, Account, Manage account,
then Delete account. The exit survey is optional and may be skipped. Deleting
an account does not cancel an Apple subscription, and it does not restore free
ratings that were already used: signing in again with the same Apple or Google
account continues from the free ratings already spent. Only a one-way hash of
that sign-in identity and its scored-analysis count is kept for this purpose;
it contains no email address, name, or account identifier and is described in
Section 7 of the Privacy Policy. What deletion removes and what may be
retained is described in Sections 7 and 8 of the Privacy Policy.

To request access to, correction of, deletion of, or a portable copy of your
personal information, email picklesenseidev@gmail.com. You may also ask to object to or
restrict processing, withdraw an optional consent, or appeal a privacy-request
decision where applicable law provides that right. We may need to verify that
the request relates to your account. Pickle Sensei does not sell personal
information or share it for cross-context behavioral advertising, so there is
no sale or targeted-advertising opt-out to submit.

Privacy Policy:
https://ucqnaiwqwjtgvlduiuib.supabase.co/functions/v1/api/privacy

Terms of Use:
https://ucqnaiwqwjtgvlduiuib.supabase.co/functions/v1/api/terms


MAILING ADDRESS

Raunak Gengiti
6737 Elegante Way, San Diego, California 92130, United States
picklesenseidev@gmail.com